Now Delivering to Birkenhead, Takapuna & Devonport!

FAQs

DELIVERIES

WHERE DO YOU DELIVER TO ?
Auckland Central, North Shore, Eastern Suburbs and Manukau City. 

CAN YOU DELIVER TO MY WORK?
Yes, as long as it is within our delivery area. Please see the map below (gold area).

WHEN CAN I EXPECT MY ORDER ON THE DELIVERY DAY?

Depending on where you're located but in general as follows:
Manukau and South Auckland: 10 - 12pm
Auckland Central & Eastern Suburbs: 12 - 2pm
North Shore: 2 - 5pm

WHAT HAPPENS IF I’M NOT HOME WHEN MY DELIVERY ARRIVES?
If you’re not home when we deliver, we will send you a call to confirm it has been delivered so you can ensure you’re back soon. If you’re not able to get home, we will always try to ensure that the order is left in a secure location away from the elements to keep it safe, however we can take no responsibility for your order after it has been delivered.

WHAT DAYS DO YOU DELIVER?
Our delivery days are Wednesday to Saturday inclusive. However for large orders of 10 dozen oysters or more, please contact us to arrange special delivery dates and times.

YOU DON’T DELIVER TO MY SUBURB, WHAT CAN I DO?
For large orders of 10 dozen oysters or more, please contact us to arrange special delivery dates and times.


ORDERS AND ACCOUNT DETAILS

HOW DO I PLACE AN ORDER?
It is really simple! Go to our products page and follow the instructions to place an order. It is really easy to follow and will only take a few minutes.

HOW DO YOU TAKE PAYMENT FOR MY OYSTERS?
Payment is made securely only by credit or debit card using Stripe. Credit or debit card is currently the only method of payment.


FEEDBACK AND CUSTOMER ENQUIRIES

HOW CAN I CONTACT THE OYSTER BUTLER TEAM?
Send us an email at info@oysterbutler.com or flick us a message on our web chat via the blue chat bubble. We will get back to you via email as soon as possible.

SOMETHING ISN'T QUITE RIGHT WITH MY DELIVERY, WHAT CAN I DO?
While we do our absolute best to get everything correct, if there is something that isn’t quite right you can call, email or webchat us and we will get back to you within 24hrs.